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Refund and Returns Policy

Refund & Returns Policy of Terry Herc Games

At Terry Herc Games, your satisfaction is our priority. We understand that sometimes, for various reasons, a product might not meet your expectations. Below is our Refund and Returns policy:

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you have 30 days from the purchase date to request a full refund or exchange. Unfortunately, if more than 30 days have passed, we won’t be able to offer a refund or exchange.

Refund Process

  1. Once your return request is approved, we will initiate the refund process.
  2. The refund amount will be credited back to your original mode of payment, be it a credit card or other payment methods.
  3. Please allow some processing time. Refunds typically reflect in your account within a specific number of business days, depending on your bank’s policies.

Frequently Asked Questions

Q: How long does it take for a refund to process?
A: Once approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, typically 5-10 business days, depending on your payment provider.

Q: Can I exchange a product instead of getting a refund?
A: At this time, we only offer refunds for our digital products. However, if you encounter issues with your product, please reach out to us, and we’ll do our best to assist you.

Q: Do I need the original invoice or any other document for a return?
A: For digital products, there’s no physical return, but we might ask you for the order number or purchase confirmation as proof of purchase.

Q: What if my refund hasn’t appeared in my bank statement?
A: Refunds can take some time to be officially posted by banks or credit card companies. We recommend checking with them first. If you’ve done so and still haven’t received your refund, please contact us.

Q: How do I reach out for more questions on refunds?
A: For any additional questions related to refunds and returns, please contact us.


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